Terms | Seventh Heaven Strategy

The short version

Month to month. No setup fee and no cancellation fee.
Nothing to invest until your site, or your add-on, is live and you've approved it.
Your plan renews every month on the same date, and your card is charged through Stripe until you cancel.
Cancel any time by email. Your plan ends at the end of the month you've paid for, and no more charges are made.
Part months aren't refunded. Any charge made in error is refunded in full.
The AI Voice Receptionist includes 300 minutes a month, then $0.20 a minute, billed by the minute. Calls are never cut off.
Your domain stays registered in your name, and you keep your content and photos.

1. Who these terms are between

These terms are between Seventh Heaven Strategy LLC ("we", "us" or "our team") and the business that signs up for a plan or add-on ("you"). Our services are for businesses, not for personal or household use.

If you've signed a client agreement with us, it's part of these terms, and where the two differ, your signed agreement wins.

2. The plans

Website Care, from $149 a month: a done-for-you website with your services and prices, booking or quote requests built in, hosting, everyday updates by text or email, Google listing care (services, hours and posts) and new pages as you grow.
Website + AI Concierge, from $297 a month: everything in Website Care, plus the AI Concierge, an AI assistant on your website.
Receptionist Pack, from $297 a month: the AI Voice Receptionist plus Missed-Call Text-Back. It works with your current website or one of ours.
Front Desk, from $497 a month: everything in Website Care, plus the AI Concierge, the AI Voice Receptionist, Missed-Call Text-Back and the Text & Review Inbox, which is only in Front Desk.
Add-ons on their own, for a business keeping its current website: the AI Voice Receptionist from $199 a month, the AI Concierge from $199 a month and Missed-Call Text-Back from $149 a month.

The AI Voice Receptionist and Missed-Call Text-Back are now booking: they launch with your setup, alongside your site.

Prices are "from" prices. Your exact monthly investment depends on your business. You get it in writing, and it's shown again on the payment page, before you pay anything. Prices are before sales tax. Where tax applies, it's added and shown on the payment page before you pay.

3. AI Voice Receptionist minutes

Every plan with the AI Voice Receptionist includes 300 call minutes a month.
Minutes past 300 in a month are $0.20 a minute, billed by the minute.
Calls are never cut off when you pass 300 minutes. They keep being answered, and extra minutes are billed as above.

4. Free for your first 30 days

Add-ons (the AI Concierge, the AI Voice Receptionist and Missed-Call Text-Back) are free for your first 30 days. The 30 days start the day each one is working on your site or your phone line.
Voice minutes during the free 30 days: only the 300 included minutes are free. Any minutes past 300 during those 30 days are billed at $0.20 a minute, by the minute, the same as any other month.
Text-back can start only once the business texting registration that US phone carriers require is approved.
Near the end of the 30 days, you get a summary of what your add-ons did, to help you choose.
Then you choose by email which to keep. Nothing upgrades on its own. Anything you don't confirm switches off, and your plan stays as it was. You're never charged for an add-on you didn't choose in writing.

5. Billing

When billing starts. Nothing is charged before launch. When your site or add-on is ready, you review it. Once you approve it and it goes live, you get a secure Stripe payment page that shows your plan, your monthly investment and a link to these terms. Your first payment is taken when you complete that page, and it covers your first month.
Monthly renewal. After that, your plan renews automatically every month on the same date, and the card you gave is charged your monthly investment, plus any extra voice minutes and any tax, until you cancel.
Payments. Stripe processes every payment. We never see or store your full card number. Stripe emails you a receipt for each payment. To change your card, use the billing link in your Stripe emails if they include one, or email us.
A payment that fails. We email you. If it isn't fixed, we may pause your services until it is. There are no late fees.
Price changes. We email you at least 30 days before a new monthly price applies to you, and you can cancel before it does. If your signed agreement locks your price, the lock holds until the date it names.

6. Cancellation

How to cancel. Email support@seventhheavenstrategy.com and say you'd like to cancel. You can use this ready-made email: Cancel my plan. If your Stripe emails include a billing link, you can also cancel there. No reason, phone call or form is needed, and there's no fee.
When it takes effect. At the end of the month you've already paid for. No more charges are made after that. Your site and any add-ons keep running until then.
Confirmation. We confirm your cancellation by email, with the date your plan ends.
If we end the service. We may end a plan at the end of any paid month by emailing you. We may also stop right away if the services are used for something unlawful, or if a payment stays unpaid after we've emailed you. Either way, you get the same handover as if you had cancelled (section 13).

7. Refunds

Part months. Monthly payments aren't refunded for the part of a month left after you cancel. Your services keep running through the month you paid for.
Charges made in error are refunded in full: a duplicate charge, a charge after your cancellation took effect, a charge for an add-on you didn't choose in writing, or a charge for the wrong amount. Email us, and the refund goes back through Stripe to the card you paid with.
Before launch, nothing is charged, so there's nothing to refund if your site doesn't go live.

8. Billing questions and disputes

If a charge looks wrong, please email support@seventhheavenstrategy.com first, so our team can look into it and fix any error. You keep your right to dispute a charge with your card issuer.

For any other disagreement, email us first, and we'll try to work it out together. If we can't, Tennessee law applies, and either of us may bring the matter in the state or federal courts for Hamilton County, Tennessee, or in small claims court.

9. Changes to your site

Everyday updates are part of every website plan at no extra charge: swapping in your new photos or logo, and changing prices, hours, text, services and pages. Text or email what you'd like changed. Larger projects, like a full redesign, designing a logo, an online store, a second website, or anything over about 10 hours of work, are quoted in writing before any work begins, and nothing is charged for them unless you say yes to the quote.

10. Your content and approvals

You give us accurate information about your business, and you have the right to use the photos, logos and text you send us.
You approve your site before it goes live, and you approve what the AI Concierge and the AI Voice Receptionist may say before they go live.
You're responsible for your business itself: your services, prices, offers, licenses and policies, and anything your site promises your clients.
You own your domain, your content and your photos. We own the code and design tools we use to build sites, and you may use them on your site for as long as you're a client.

11. The AI Concierge and the AI Voice Receptionist

The AI Concierge says it's an AI assistant in its first line, and it never claims to be a person. Every call the AI Voice Receptionist answers opens by saying it's an AI assistant and that the call is recorded.
They answer only from the information you approve: your services, prices, hours and policies. They can still make mistakes, so they tell people to confirm anything important with you.
They don't give legal, medical, financial or tax advice, and they don't make promises on your behalf. They send people to your booking link, your quote form or you, and pass you their messages.
The AI Concierge's replies are written by Anthropic's Claude AI model, through our chat server. How information is handled is on the privacy page.
When something changes, or you spot a wrong answer, tell us and our team updates what they know. That's part of your plan.
Your website's privacy page includes a short section about the AI tools on your site. We give you the wording.

12. Missed-Call Text-Back and the Text & Review Inbox

When a caller can't get through, text-back sends them one text with your booking or quote link, and the text tells them how to opt out. It never sends marketing texts or text blasts. It starts only after the business texting registration US phone carriers require is approved, using information about your business that you confirm. In Front Desk, the Text & Review Inbox puts customer texts and your Google reviews in one place.

13. Your domain, and leaving

Your domain stays yours. It stays registered in your name, in your own account with your domain company, and you keep that login.
How it's connected. While you're a client, your domain's settings (its DNS records) are managed in our hosting account, so your site runs on your address. Your email records are copied over exactly, so your email keeps working.
When you leave. We send you a copy of your DNS records and a copy of your content and photos, and hand the domain's settings back to you or to any host you choose. The AI Concierge, the AI Voice Receptionist and text-back stop when your plan ends.

14. Privacy

How this website handles information is on the privacy page. Information about your clients that passes through your site, the AI Concierge, the AI Voice Receptionist or text-back is handled only to provide your services, and is never sold.

15. No guarantees of results

We don't promise more clients, calls, bookings, search rankings or sales. Numbers you put in our calculators are your own estimates, not a promise.

16. Limits on liability

As far as the law allows, our total liability for any claim about the services is limited to what you paid us in the 3 months before the claim, and neither of us is liable to the other for lost profits or indirect damages. Nothing here limits a right the law doesn't allow us to limit.

17. Changes to these terms

If these terms change, the date at the top changes too. If you're a client, we email you before a change applies to you.

18. Contact

Seventh Heaven Strategy LLC. Email support@seventhheavenstrategy.com for questions, billing, cancellation or refunds.

The terms, in plain words.